Maintaining Customer Relationships

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We have been reading a lot lately about how to get new customers.  Obviously, this is extremely important.  Something that is even more vital, is maintaining the relationships you have already established.  This article gives incredible tips on customer retention practices, our favorite is “Action Steps to Retain Existing Customers: Personalize, Track and Test, Reward Loyal Customers, Ramp up your Customer Service.”

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http://www.marketingprofs.com/articles/2013/12329/customer-retention-is-king-four-steps-to-secure-the-throne

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