Salesforce SOS


Salesforce has launched Salesforce1 Service SOS, a mobile support effort that mimics what Amazon has done with its Mayday button. The difference is that Salesforce’s SOS service will allow any customer to add a Mayday button to their mobile application assuming they can get their operational ducks in a row.


In a nutshell, SOS, integrated with Service Cloud, allows customers to integrate live agent video or audio support through an Apple iOS or Android mobile app. On the service end of the equation, a customer service agent can connect with the app customer and have data update in real time to offer personalized assistance.


For a full look at the new developments at Salesforce, read this article here.

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